Here at The Fish Room we know people can be pretty apprehensive about shopping online. So because of that our return policy is here to make your online shopping with us a safe, easy and reliable experience.
What we will do
We will replace any product that is damaged in transit- it is not your fault it turned up that way, so why should you be left with a broken product? However you must make contact via email within 24 hours of it arriving.
We will replace any faulty product. Faulty means it does not work the way it is meant to. A light does not light a heater does not heat. It does not mean the food your fish will not eat or the filter that does not fit under your cabinet.
Live Plant Policy
We offer a 100% arrive alive policy. All we need from you is an email within 12 hours of getting them with a photo of the damaged plants
If your plants arrive damaged or dead we will replace them, refund you for them or credit them for you, 100% every time as long as you follow these instructions!
Live Fish and Snails
Please take a photo of your fish or snails in the bag it came in within 12 hours of its arrival and either send us an email to firstname.lastname@example.org or a send it to us on Facebook and we will arrange a refund for you. We offer a 100% no questions refund for any fish or snail that has arrived dead as long as you follow these instructions. It is as simple as that.